Many other people have contacted the BBC with their experiences of having their phones taken. One, James O’Sullivan, 44, from Surrey, says he lost more than £25,000 when thieves used his stolen device’s Apple Pay service.
Meanwhile, Katie Ashworth, from Newcastle, explained her phone was snatched in a park along with her watch, and a debit card in the phone case.
“The saddest thing was that the phone contained the last photos I had of my mum on a walk before she got too unwell to really do anything – I would do anything to get those photos back,” the 36-year-old says.
Again, she says, there was a lack of action from the police.
“The police never even followed it up with me, despite my bank transactions showing exactly where the thieves went,” she said.
“The police just told me to check Facebook Marketplace and local second-hand shops like Cex.”
